Commercial Customer Billing Information
Need to Know Details:
- There is a $75 Service/Travel charge for each call
- There is a one-hour minimum.
- Regular business hours are Monday through Friday, 7 am to 3:30 pm.
- Services after our regular business hours will be overtime or premium rates depending on the time of day the services are rendered.
- Saturday hours will be overtime or premium rate depending on the time services are rendered. Sundays and Holidays are at premium rates.
- During regular business hours, travel time to the job is billable, except for the first call of the day.
- After regular business hours, travel time will be charged for our technician's time spent travelingfrom their location to your location and back at overtime or premium time, whichever applies.
- After the first full hour, the billing is in quarter-hour increments; any time after the 15-minute mark will be rounded up to the next quarter-hour.
- Any appointments NOT canceled or rescheduled before our technician’s arrival at the service site will be charged for one hour.
- Additional charges apply for specialty tools needed for the service and drain cleaning equipment.
- An After-Hours Supplier/Vendor Opening fee of $300 will be incurred if a supply house must be opened for required parts after hours. This fee is passed on to you.
All work is performed following the most current safety protocols for your safety and ours. We require notification before your scheduled appointment if there has been a recent exposure/outbreak of Covid 19 at the service location to take the proper course of action. If, upon our arrival, it is determined there are safety concerns; it will be our discretion as to whether services will be performed or if the appointment needs to be rescheduled.
Please call our office at (503) 227-2641 if you have any questions, and as always, thank you for the opportunity to work with you!